Our fulfillment team works quickly to pick and pack your orders, so we have only a short window to cancel an order.
If you get in touch with us by email or WhatsApp, we will do our best to cancel it.
Don’t worry! If your account isn’t set up yet, just click here and follow the simple steps to link your email and past orders.
While meal replacements may seem similar to Huel Products, they are far from it. They are generally marketed and designed to support either weight loss or a fitness programme, and they're often low in calories. A two-scoop serving of Huel Black Edition is a nutritionally complete meal, containing 400 calories, a good amount of fibre and fats, and a low GI.
Ah no - sorry to hear you've had some issues with your order. We will be sure to get this fixed for you ASAP.
If you send us an email or a message on WhatsApp/ Facebook Messenger with your order number and detail the issue, we will get that sorted for you right away.
Yes! Any unopened Huel Products can be returned to us within 30 days of delivery for a refund. Customers are responsible for return shipping costs, and items must be in their original condition. Submit a return request through your account or contact our support team. For more details, take a look at our Returns Policy.
If you need a VAT invoice for your Huel order, including for CT Payments: Invoice processing, you can easily download it from your account within 24 hours after your order has been processed.
Follow these simple steps:
1. Log into your Huel Account, or activate your account here if you haven’t done so already)
2. Go to 'Order History'
3. Click 'View Order' for the relevant purchase
4. Scroll down and click 'Download Invoice'
Please note: the invoice will reflect the billing details you entered at checkout. If you need your company name or VAT number included, make sure to add these to your billing address before placing an order.
Still need help? Feel free to contact us directly, our team is always happy to assist you!
While Huel is not a weight loss product, it can support healthy weight loss when used as part of a calorie-controlled diet. Our meals and snacks are well-balanced, making it easier to meet your body’s needs while managing your calorie intake. Huel also offers convenient portion control, helping you stay on track with your goals without compromising on nutrition.
Huel Black Edition is quick and easy to make. Simply add two level scoops (90g) to 500ml of cold water, then shake well for around 20 seconds. For a colder, more refreshing shake, add ice, and if you prefer a smoother texture, blending works well too.
Some Hueligans also like to prepare it with milk or a plant-based milk instead of water for a creamier taste. Feel free to experiment and find what you enjoy most!
Hot & Savoury - Only our grain-based Huel Hot & Savoury are gluten-free – the pasta and noodles we use contain gluten.
Powder - Not all Huel Powder is gluten-free, only Huel Gluten-free range is made using gluten-free oats.
Essential - Not gluten-free.
Black Edition - Yes! It’s naturally gluten-free.
Black Edition Ready-to-drink - Yes! It’s naturally gluten-free.
Ready-to-drink - Yes! It’s made using gluten-free oat powder.
Complete Nutrition Bar - The bars are not gluten-free
Complete Protein - Yes! It’s naturally gluten-free.
Daily Greens - Yes! It’s naturally gluten-free.
Hot & Savoury - May contain mustard and celery. Select flavours contain celery and wheat allergens.
Powder - Contains oats. May contain mustard.
Essential - Contains oats. May contain mustard.
Gluten-free - Contains gluten-free oats. May contain mustard.
Black Edition - May contain mustard.
Black Edition Ready-to-drink - May contain mustard.
Ready-to-drink - Contains gluten-free oat powder. May contain mustard.
Complete Nutrition Bar - Select flavours contain peanuts and soy. All flavours may contain peanuts, nuts, soya, milk, sesame and mustard.
Daily Greens - May contain mustard.
If you have a specific allergy that is outside of the information provided, please consult the ingredients list or contact us directly and we will do our best to guide you on which products are suitable.
Yes, Huel is vegan! There are no animal products in any of our product ranges.
No, Huel isn’t organic. We don’t create an organic version of our products for a couple of reasons. One of them is cost. Organic ingredients are far more expensive, and this doesn’t fit in with our mission to provide universally affordable, nutritionally complete food.
We state 'GMO-free' on the website because it's important to some consumers, whether you share the same view is another matter. In the UK and EU there are genetically modified corn and rapeseed varieties that are approved for use in foods, but we feel they offer no benefits for Huel in terms of cost, consumer acceptability, and several other factors. Therefore, Huel is GMO-free.
Concerns about GMOs should be made on an individual crop and technology basis, and it's important to read a variety of scientific sources to develop a better overall view of GMOs.
Most Huel products have a shelf life of 12 to 15 months from the date of production, but this can vary by product. For the most accurate information, please refer to the Best Before End (BBE) date printed on the packaging.
We aim to ship products with as much time remaining as possible before the BBE date, though this may depend on stock levels. Occasionally, you may receive an item with around 3 months of shelf life remaining. For single items (e.g. one bottle, bar, or meal pot), this may be as little as 1 month.
If you receive anything with a shorter shelf life than expected, please contact our team, we’re happy to help.
Some Huel products are currently only available in selected regions like the UK or US, where demand is highest. While there are no immediate plans to launch these specific items in Europe, we’re always exploring new opportunities and reviewing customer interest, so it may happen in the future.
In the meantime, you might see select products appear in European retail stores, so keep an eye out. Thanks for your patience and continued support!
We offer free delivery for all orders over 50 € (*except Croatia). If your order is under 50 €, a small delivery fee of 8 € will be charged.
We ship from within Europe so you don’t need to worry about taxes and customs duties.
Click here for more delivery information.
Once your order has been shipped, you’ll receive a Shipping Confirmation email with a tracking link so you can follow its journey.
Alternatively, check the progress of your delivery anytime by logging into your account and heading to the Order History tab.
You can also visit our Delivery & Returns Page for more information.
Our fulfillment team works quickly to pick and pack your orders, so we have only a short window to cancel an order.
If you get in touch with us by email or WhatsApp, we will do our best to cancel it.
You’ll receive a shipping confirmation email once your order is on its way, which includes tracking information. Some orders may arrive in multiple parcels, so be sure to check for multiple tracking links.
Depending on your location and delivery carrier, you may be able to change delivery options, such as the time or address. Check your tracking link for the most accurate information. For more details, visit our Delivery & Returns page.
We're sorry your order hasn't arrived. Sometimes parcels are marked as delivered just before they actually are. Please check with neighbours or a safe place first. If it's still missing, get in touch with our Customer Experience Team so we can help.
If your parcel has been returned to us, don't worry. Please contact our Customer Experience Team, and we’ll assist you with the next steps.
We’re really sorry something’s gone wrong with your order. Our Customer Experience Team is here to help, just head over to our Contact us page to get in touch.
If the issue relates to products in your order, include your order number and a brief description of the issue so we can sort it quickly. It's also helpful to include a photo of the product, along with the batch code and best-before date, which you’ll find on the packaging.
Yes! Any unopened Huel Products can be returned to us within 30 days of delivery for a refund. Customers are responsible for return shipping costs, and items must be in their original condition. Submit a return request through your account or contact our support team. For more details, take a look at our Returns Policy.
If you need a VAT invoice for your Huel order, including for CT Payments: Invoice processing, you can easily download it from your account within 24 hours after your order has been processed.
Follow these simple steps:
1. Log into your Huel Account, or activate your account here if you haven’t done so already)
2. Go to 'Order History'
3. Click 'View Order' for the relevant purchase
4. Scroll down and click 'Download Invoice'
Please note: the invoice will reflect the billing details you entered at checkout. If you need your company name or VAT number included, make sure to add these to your billing address before placing an order.
Still need help? Feel free to contact us directly, our team is always happy to assist you!
Absolutely! To lose 1lb of fat you need to consume 500 calories less than you need per day, and to gain 1lb of fat you should eat 500 calories more. Huel is a great way to accurately calculate your calorie intake whilst making sure you’re not compromising on nutrition. Take a look at our Guide to Fat Loss or Guide to Gaining Weight to get you started.
The skepticism of liquid diets is often due to lack of chewing (therefore leading to incomplete digestion). Digestion does begin with chewing; it starts the breakdown of solid food to increase the surface area.
However, with liquid diets this has already been done for you. Huel has fine milled oats as the carb source and these are a lot easier to break down further than whole oats. Also, peristalsis remains active throughout the alimentary canal, as we’ve addressed this with good levels of soluble and insoluble fibres in Huel.
Yes, Huel products can be suitable for both type 1 and type 2 diabetics. As with all food, if you're using medication to help control your diabetes, you should structure your intake of Huel appropriately. Huel meals have a low glycaemic index (GI) and you can accurately measure the amount of carbohydrate you're consuming in each meal just by consulting the label; this may be useful depending on what medication or insulin regimen you're following. Nutritional information and GI varies by flavour.
If you've had surgery on your oesophagus or stomach which has resulted in partial or total removal, you may still be able to consume Huel, but please follow the guidance you've been given as you would for other foods. The ingredients in Huel Powder and Ready-to-drink are low-GI and are ideal to reduce the risk of dumping syndrome. However, to be cautious, we recommend you keep your servings smaller and spread throughout the day.
Some gastrointestinal surgery can result in reduced absorption and increased requirements for certain nutrients, so we recommend you discuss Huel with your clinical staff before making it a regular part of your diet.
Most Huel products are fine to include during pregnancy, but should be limited to one serving per day, as there are different nutritional requirements during this period.
We suggest that you discuss this with your doctor or health visitor, especially if you are also taking a prenatal supplement, in case there are any clinical-specific reasons why Huel wouldn’t be suitable.
Due to the high levels of vitamins and minerals, Huel Daily Greens are not suitable during pregnancy or breastfeeding.
Consuming Huel meals may be okay if your diverticular disease is in remission, but we do advise caution. If you're in an active diverticulitis phase, the ground flaxseed may get caught up in diverticular pockets and cause irritation, so we suggest avoiding Huel products.
Please note that Huel Hot & Savoury are not suitable if you have diverticulosis (both in remission and active).
Children above four years of age may include Huel in moderation as part of a balanced, varied diet, but please give our Children, Adolescents and Huel guide a read first. Huel is not suitable for babies or infants below or during weaning age.
The bespoke vitamin and mineral blend is included to top up the micronutrients that aren't there in sufficient amounts from the food ingredients within Huel. All vitamin and mineral forms used in the Huel are designed to be readily absorbed to provide adequate nutrition. Read more about the Vitamins and Minerals in Huel.
Some people don’t like the inclusion of sucralose in our Huel products as it’s an artificial sweetener. We use sucralose for a number of reasons:
We do offer an Unflavoured & Unsweetened Huel Powder which doesn't contain any sucralose, and Huel Black Edition contains all-natural sweeteners.
Instant Meals don't contain any sweetener.
All our meals have a glycaemic index (GI) below 50, meaning they class as low GI.
Huel Powder Vanilla has a GI of 24
Huel Essential Vanilla has a GI of 27
Black Edition Powder Vanilla has a GI of 19
Complete Nutrition Bar Dark Chocolate Raspberry has a GI of 19
Ready-to-drink v1.0 Vanilla has a GI of 25
Ready-to-drink v2.0 Salted Caramel has a GI of 31
Black Edition Ready-to-drink Vanilla has a GI of 26
Hot & Savoury GI varies by flavour:
Thai Green Curry - 19
Mac & Cheeze - 34
Katsu Curry Noodles - 42
Huel Powder and Black Edition don't contain any high-FODMAP ingredients.
Huel Hot & Savoury, Huel Ready-to-drink, Huel Complete Nutrition Bars, Huel Daily Greens and Huel Complete Protein aren’t low FODMAP.
There are several ways to contact us. You can email us at eu@help.huel.com, use our online contact form here or post a message on our forum.