We like to keep things simple here at Huel, so you can return any of our products within 30 days of delivery for a refund or exchange.
To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. Boxes of bars must be unopened to qualify for a refund or exchange. Opened boxes of bars unfortunately cannot be returned.
If packages are sent to us in a bad condition, we unfortunately won't be able to give you a full refund or exchange:
Please note: We advise customers to take all the necessary precautions to ensure that their parcels are sent via a secure and reputable courier company.
The above does not affect your statutory rights.
Occasionally, customers complain that we have fulfilled an order wrong. If this is due to a mistake at our end we will happily and immediately rectify this and have your order corrected. However, if the mistake is made on the customers side, we will unfortunately not be able to pay for delivery costs to fix this issue. This is because we believe there are ample opportunities (7 times before final checkout) to check your order is correct before confirming your order. Also your order is written out in full in the confirmation email you receive minutes after placing your order. If you spot an mistake at that stage please let us know immediately and will may be able to correct it before your order is dispatched.
If you have not received your order dispatch email, we may be able to cancel your order. Drop us an email at firstname.lastname@example.org and we will try our best to catch it before it is collected. If your order has already been picked up by our couriers, we will be unable to cancel it.
In the unlikely event that you wish to refuse your delivery or it is unclaimed from a pick up shop, you will be held responsible for the cost of returning the package to Huel. Furthermore, we cannot be held liable for any loss or damage incurred by your order during transit back to us.
When your return is back with us you will be refunded the value of your order, minus admin and processing fees. The admin and processing fee will be applied depending on order size and delivery address. These fees are calculated upon return of your order. We make no profit on this - this is what we are charged by our couriers to send and retrieve your parcel.
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