Delivery questions

How much is delivery?

Good news! We offer free delivery for all orders over 50 € (*except Croatia). If your order is under 50 €, a small delivery fee of 8 € will be charged.

We ship from within Europe so you don’t need to worry about taxes and customs duties.

*Delivery to Croatia

Weight	Price
Up to 5kg	15€
5kg - 15kg	20€
15kg - 30kg	30€

When will I receive my order?

Your local courier will contact you via email/text when your order has been shipped.

Country	Delivery time	Cut-off time
Belgium, Netherlands, France	2 working days	14:00 CEST* *Please note, if you order after 14:00 CEST on a Friday, Saturday or Sunday, your items will be picked and packed on Monday and delivered within 2 working days
Austria, Italy (North), Luxembourg	3 working days	15:00 CEST* *Please note, if you order after 15:00 CEST on a Friday, Saturday or Sunday, your items will be picked and packed on Monday and delivered within 3 working days
Bulgaria, Croatia, Estonia, Finland, Hungary, Latvia, Lithuania, Romania, Slovakia	4 working days	17:00 CEST* *Please note, if you order after 17:00 CEST on a Friday, Saturday or Sunday, your items will be picked and packed on Monday and delivered within 4 working days. For Croatia only, the cutoff time is 15:00 CEST instead of 17:00 CEST
Greece, Ireland, Italy (South), Portugal, Slovenia, Spain	5 working days	15:00 CEST* *Please note, if you order after 15:00 CEST on a Friday, Saturday or Sunday, your items will be picked and packed on Monday and delivered within 5 working days

Please note, on national holidays it is highly likely our delivery partners will not be making deliveries. Therefore, we ask that you expect a small delay in receiving your Huel order and we apologise for any inconvenience caused.

Who will deliver my order?

We use DHL or DPD for most deliveries to the EU, but in some countries these will be handed over to a local carrier once they enter the destination country.

Can I order if I live in an outer area or on an island?

Due to regulations for the importation of food, at the moment we cannot deliver Huel to the Canary Islands.

If you have a question about a particular island, please get in touch here and we will do our best to help you.

Can I amend or cancel my order?

We work quickly to pick and pack your items. Unfortunately, this means your order can't be amended or cancelled once you've placed it. This includes swapping products, changing your delivery address, and changing payment methods.

You can always return any unwanted orders to us for a refund.

Can I return my order?

Yes! Any unopened items can be returned to us within 30 days of delivery for a refund or exchange. Take a look at our Refund and Exchange Policy for more information.

I need help.

If you suspect your parcel may have been lost or not delivered, first of all, we’re sorry you haven’t received your delivery. Don’t worry, contact info@huel.com within 7 days of the original delivery date and we’ll look into this for you. If we're made aware outside of this time, it’s unlikely that lost parcel costs can be covered by Huel.