FAQs

Popular questions

Our fulfillment team works quickly to pick and pack your orders, so we have only a short window to cancel an order.

If you get in touch with us by email or WhatsApp, we will do our best to cancel it.

Product Questions

While Huel is not a weight loss product, it can support healthy weight loss when used as part of a calorie-controlled diet. Our meals and snacks are well-balanced, making it easier to meet your body’s needs while managing your calorie intake. Huel also offers convenient portion control, helping you stay on track with your goals without compromising on nutrition.

Order & Delivery Questions

We offer free delivery for all orders over 50 € (*except Croatia). If your order is under 50 €, a small delivery fee of 8 € will be charged.

We ship from within Europe so you don’t need to worry about taxes and customs duties.

Click here for more delivery information.

Diet & Medical Questions

Absolutely! To lose 1lb of fat you need to consume 500 calories less than you need per day, and to gain 1lb of fat you should eat 500 calories more. Huel is a great way to accurately calculate your calorie intake whilst making sure you’re not compromising on nutrition. Take a look at our Guide to Fat Loss or Guide to Gaining Weight to get you started.


Nutritional Questions

The bespoke vitamin and mineral blend is included to top up the micronutrients that aren't there in sufficient amounts from the food ingredients within Huel. All vitamin and mineral forms used in the Huel are designed to be readily absorbed to provide adequate nutrition. Read more about the Vitamins and Minerals in Huel.

Not answered your question and need to contact us?

There are several ways to contact us. You can email us at eu@help.huel.com, use our online contact form here or post a message on our forum.